CHICAGO: Sports data major STATS has elevated its international data production head Vernon O’Donnell to a newly created position of chief customer officer.
O’Donnell and his team will manage the launch of a revamped onboarding and support of every new STATS client across the portfolio. The new system includes customer training and setup, professional services and ongoing support.
“Vernon has been a vital leader of STATS’ data collections and operations over the past three years and has learned the ins and outs of every STATS product and solution, making him the perfect fit to oversee our customer experience,” said Carl Mergele, chief executive officer at STATS. “STATS is proud to have a diverse client base representing some of the top media and technology companies, leagues, teams and brands. It is important that we are training and onboarding each customer so they understand every aspect of our solution set and leverage our tools to be true pioneers in their own space. I am thrilled to have Vernon leading this new role.”
O’Donnell joined STATS in 2015 after serving as senior director of Employee Experience at Apollo Education Group, where he worked across various leadership functions, including change management, training, strategy and human resources. Prior to Apollo, O’Donnell held management positions at True Value Co. and W.W. Grainger Inc. O’Donnell is a veteran of the US Army Reserves, where he served as a public affairs NCO, including a year-long deployment to Iraq.
“STATS has a number of high-quality products and solutions that are delivering more sports data faster and more accurately than anyone else,” said O’Donnell. “I am thrilled to take on this new role and look forward to supporting our customers so they can power their solutions with STATS data and our robust suite of game-changing solutions.”
